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FAQ
■ About the product
We deliver the noodles, soup, and ingredients used in our restaurant, so you can easily enjoy the taste of our restaurant in the comfort of your own home.
This information was written in the instruction manual included with the product, but since we have received many questions about this, we have also included it on the pages of each major product. If you require more information, such as about contamination, please contact us using the CONTACT form .
Don't worry. AFURI's meal kits are easy to prepare; all you have to do is heat up the delicious soup and ingredients and combine them with boiled noodles. If you add your own ingredients that aren't included in the kit (such as raw vegetables or boiled eggs), you can create a bowl of ramen that is just as good as the one you get at the restaurant! If you even match the ramen bowl to the restaurant's version, it will be an AFURI experience. Try it with confidence.
If there is not much soup left or you do not want the soup to thicken, we recommend that you parboil the noodles separately before using, or rinse the noodles that have been refrigerated and defrosted in advance under running water before using (to rinse off the flour). Also, the soup will taste better if there is a lot of it. Adjust the amount by adding reserved soup, sauce for adjusting the flavor, hot water, etc.
1. Use the noodles frozen.
2. Use plenty of hot water (2 liters or more).
3. Boil each ball as best as possible. (If this is difficult, increase the amount of water as much as possible.)
4. Boil over high heat, but do not allow it to boil over.
*If your pot is small and the amount of hot water is small, we recommend rinsing the frozen noodles quickly with water to remove any flour on the surface before boiling.
We have added nutritional information (per serving) to the Ramen/Tsukemen product page. The information shown is based on consuming all of the ramen soup or tsukemen dipping sauce. Please use it as a reference.
Please feel free to contact us. This service has just started. We would like to listen to many of our customers' requests and create better products and services. Requests can be made in the comments section when ordering or through the CONTACT form.
■ About orders
Due to the specifications of AmazonPay, the [Shipping Address] in the order confirmation email may be the same as the [Billing Address].
If the sender and recipient information are different, we apologize for the inconvenience, but please enter the orderer information in the comments section.
[Orderer's name, postal code, address, phone number]
It's OK. After you enter your shipping address on the shopping cart screen, we recommend that you check " Different from shipping address" in the order information section and then enter your shipping address.
・Payment methods: Credit card, Amazon Pay, PayPal, Google Pay, convenience store payment, bank transfer, Pay-easy, smartphone payment (PayPay / Merpay / LINE Pay) , smartphone carrier payment , Paidy
Due to system reasons, points and coupons cannot be used at the same time. Please check here for how to use points.
Please enter the coupon in the cart. For details, please check here .
Yes, it is possible. You can specify the delivery date and time up to 15 days in advance. Please specify the desired date and time when placing your order.
We can accommodate some payment methods. Please contact us using the inquiry form with your order information attached.
Normally, we ship your order within 2-3 days after receiving your order (and payment).
Yes, you can specify this when placing your order. Please note that we may not be able to meet your request depending on your residence and payment timing.
There are two possible reasons. The first is that the email you received ended up in your spam folder. Please check your email screen. The second is that you entered the wrong email address. In this case, you will not receive any emails from the system regarding payments, etc. If you are unsure, please contact us using the inquiry form .
All ramen and miscellaneous items (excluding umbrellas and room temperature products) are shipped nationwide for a flat rate of 1,000 yen. Shipping is by Kuroneko Yamato's refrigerated delivery service (frozen). We try to keep shipping costs as low as possible. In addition, shipping is free for purchases totaling 8,000 yen or more, so we recommend buying in bulk or sharing your purchases.
A tracking number will be sent to you via email when the product is shipped.
When placing your order, please let us know in the comments section. If you have already placed your order, please contact us using the inquiry form .
■Other
If you are using a mobile carrier email address, you may not receive emails from us due to spam filters or settings to block emails sent from computers. Please set your email address to receive emails from the [@afuri.com] domain.
Please be assured that no detailed invoice or delivery note showing the price will be included with the product, even if you are purchasing it as a gift.
You cannot collect the item at any AFURI store. We will ship the item to your specified address by courier (refrigerated).
You can change your registration details on the My Account page.
Customers who leave a review with their thoughts on the product or a message to AFURI will receive a coupon code (15% off) that can be used on your next purchase.
You can easily do so by clicking the "Write a review" button at the bottom of each product's details.
We will provide simple "Noshi" (wrapping of the gift tag inside the gift tag) for gifts. If you wish to have the gift tag inscribed, please write your preference for the "name of the sender" and the "type of tag" in the comments section when placing your order.