Shopping Guide
- Shipping
- About Shipping
- Delivery times
- Desired delivery date and time
- Returns Policy
- About payment
- About your order history
- About the membership system
- About points
- About product reviews
Shipping
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・Ramen and miscellaneous goods Regular product Nationwide flat rate of 1,000 yen ・Souvenir ramen
・Konjac noodles ・Finely pickled vegetablesRoom temperature *Cannot be packaged with frozen products Nationwide flat rate of 1,000 yen
·Japanese sake Room temperature *Cannot be packaged with other products Nationwide flat rate of 1,000 yen
・Umbrellas (excluding folding umbrellas) Room temperature *Cannot be packaged with other products Nationwide flat rate: 1,200 yen
Free shipping conditions: Free shipping for orders totaling 8,000 yen or more per delivery address.
*Please note that if the total amount falls below 8,000 yen due to discounts (points, coupons, etc.), free shipping will not apply.
Items that cannot be bundled (umbrellas, drinks, etc.) cannot be purchased together with other products.
Foods with different temperature ranges (frozen/room temperature) cannot be purchased together.
*If you purchase food and miscellaneous goods at the same time, they may be shipped together.
Shipping and consumption tax: The above prices include consumption tax.
Handling of remote islands, etc.: Additional shipping charges may apply to remote islands and some areas.
About Shipping
Delivery will be via Yamato Transport (domestic delivery only).
For inquiries about the delivery status of your package, please use our package inquiry service.
Delivery methods vary depending on the product. Please refer to the table below.
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Ramen and tsukemen Cool courier service
Konjac noodles / pickled konjac (room temperature) Compact delivery Room temperature items / Goods and miscellaneous goods Yamato Takkyubin or Compact Delivery
*If you purchase food and miscellaneous goods at the same time, we may ship them together using refrigerated delivery service.
*Please note that we cannot accept returns for products that are returned due to a long absence.
Delivery times
If no date is specified, we will ship within 3-4 business days after confirming payment.
Delivery times vary depending on the delivery area. The earliest delivery date is two days after the order date.
For details, please check the delivery status using the shipping company's shipping invoice number, which will be listed in the shipping completion email.
Desired delivery date and time
If you have a preferred delivery date and time, please select it when placing your order. The estimated delivery date may change depending on the order status and the timing of payment.
If you have specified a delivery date and time, please make your payment well in advance.
*Please note that delays may occur due to the New Year holidays and other circumstances.
Returns Policy
Generally, we do not accept returns unless the product is defective.
About payment
Payment methods:
・Credit card payment ・Shop Pay
・Apple Pay
・Google Pay
・PayPal
・Paidy
・Smartphone payments (PayPay / LINE Pay / Merpay)
・Convenience store payment (prepayment)
・Bank transfer (Prepayment)
・Pay-Easy payment Prepayment)
・Smartphone carrier payment (Docomo / au / Softbank)
・EPOS Easy Payment ・au PAY
*If you use convenience store payment, bank transfer, or Pay-easy payment, the product will be shipped the next day or later after we confirm your payment.
About your order history
You can check it from My Page .
Membership system and membership registration
By registering as a member, you can enjoy more convenient and affordable shopping.
Member points
When you register as a member, you will earn points based on the amount of your purchase (product price).
Accumulated points can be used from your next purchase, with 1 point equaling 1 yen. Points will be awarded after the product is shipped.
Managing membership registration details
Once you register, you will no longer need to enter your email address, shipping address, payment method, etc. You can also change and manage your shipping address and card information.
Newsletter subscription
Customers who subscribe to our email newsletter will receive information on special campaigns and sales, as well as coupons exclusive to members.
Regarding changes to membership registration
After logging in, you can change your registered information such as your shipping address, email address, and credit card details.
For cancellation procedures, please contact us here .
About points
You will receive 1 point for every 100 yen spent (excluding shipping costs).
Timing of points award
Points will be awarded upon shipment of the product.
Points will be awarded 48 hours after the shipment is completed.
Using points
Points can be used on your next purchase, with 1 point equaling 1 yen.
Points expiration date
Points expire one year from the date of the last point awarded. (Please note that points cannot be exchanged for cash.)
Points Expiration
If you cancel or return a purchased item, the points you have earned will be cancelled.
*If your points expire or if any illegal or fraudulent activity is found, all your points will be cancelled. Points will also be cancelled automatically if you cancel your membership.
About product reviews
There is a "Write a review" button at the bottom of each product's details, so you can post a review from there.