Does the ramen sold online taste the same as the one in the restaurant?
We deliver the noodles, soup, and ingredients used in our restaurant, so you can easily enjoy the taste of our restaurant in the comfort of your own home.
How to boil noodles for hot pot products.
If there is not much soup left or you do not want the soup to thicken, we recommend that you either parboil the noodles separately before using, or rinse the refrigerated and thawed noodles under running water before using (to rinse off the flour). Also, the soup will taste better if you have a lot of it. Adjust the amount by adding reserved soup, sauce for adjusting the flavor, hot water, etc.
I'm worried about whether I can make it well.
Don't worry. AFURI's meal kits are easy to prepare; all you have to do is heat up the delicious soup and ingredients and combine them with boiled noodles. If you add your own ingredients that aren't included in the kit (such as raw vegetables or boiled eggs), you can create a bowl of ramen that is just as good as the one you get at the restaurant! If you even match the ramen bowl to the restaurant's version, it will be an AFURI experience. Try it with confidence.
I'd like to know the trick to boiling noodles properly.
1. Use the noodles frozen. 2. Use plenty of hot water (2 liters or more). 3. Boil each ball as best as possible. (If this is difficult, increase the amount of water as much as possible.) 4. Boil over high heat, but do not allow it to boil over. *If your pot is small and the amount of hot water is small, we recommend rinsing the frozen noodles quickly with water to remove any flour on the surface before boiling.
I'm worried about allergies.
This information was written in the instruction manual included with the product, but since we have received many questions about this, we have also included it on the pages of each major product. If you require more information, such as about contamination, please contact us using the CONTACT form.
I would like to know information about the product, such as calories and salt content.
We have added nutritional information (per serving) to the Ramen/Tsukemen product page. The information shown is based on consuming all of the ramen soup or tsukemen dipping sauce. Please use it as a reference.
Requests such as "I want this kind of product."
Please feel free to contact us. This service has just started. We would like to listen to many of our customers' requests and create better products and services. Requests can be made in the comments section when ordering or through the CONTACT form.
■ About orders
[Important] To customers using Amazon pay
Due to the specifications of AmazonPay, the [Shipping Address] in the order confirmation email may be the same as the [Billing Address]. If the sender and recipient information are different, we apologize for the inconvenience, but please enter the orderer information in the comments section.
[Orderer's name, postal code, address, phone number]
Is it okay if the orderer and the shipping address are different?
It's OK. After you enter your shipping address on the shopping cart screen, we recommend that you check " Different from shipping address" in the order information section and then enter your shipping address.
What types of payment methods can I use online?
・Payment methods: Credit card, Amazon Pay, PayPal, Google Pay, convenience store payment, bank transfer, Pay-easy, smartphone payment (PayPay / Merpay / LINE Pay) , smartphone carrier payment, Paidy
Can I use points and coupons together?
Due to system reasons, points and coupons cannot be used at the same time. Please check here for how to use points.
How can I use the coupon?
Please enter the coupon in the cart. For details, please check here .
I'd like it to arrive on a specific date a little further in the future. Is that possible?
Yes, it is possible. You can specify the delivery date and time up to 15 days in advance. Please specify the desired date and time when placing your order.
I accidentally placed multiple orders. Can I combine them?
We can accommodate some payment methods. Please contact us using the inquiry form with your order information.
When will it arrive?
Normally, we ship your order within 2-3 days after receiving your order (and payment).
Can I specify a delivery date and time?
Yes, you can specify this when placing your order. Please note that we may not be able to meet your request depending on your residence and payment timing.
I placed an order, but I haven't received a confirmation email.
There are two possible reasons. The first is that the email you received ended up in your spam folder. Please check your email screen. The second is that you entered the wrong email address. In this case, you will not receive any emails from the system regarding payments, etc. If you are unsure, please contact us usingthe inquiry form .
I would like to know the shipping cost.
All ramen and miscellaneous items (excluding umbrellas and room temperature products) are shipped nationwide for a flat rate of 1,000 yen. Shipping is by Kuroneko Yamato's refrigerated delivery service (frozen). We try to keep shipping costs as low as possible. In addition, shipping is free for purchases totaling 8,000 yen or more, so we recommend buying in bulk or sharing your purchases.
